Returns & refunds

Changed your mind? 14 days

You have 14 days after delivery to return an unworn item. The short version is below; the full terms are in our refund policy.

  • 14 daysRequest your return within 14 days of receiving your order.
  • UnwornItems must be unworn, unused and in the original packaging.
  • 5 business daysRefunds are processed within 5 business days after we receive and inspect your return.

How to return an item

  1. 1Email us first. Send your order number and the reason for the return to info@abcd-fashion.com within 14 days of delivery. Please do not send anything back before you have our confirmation — return addresses are issued per order and unannounced returns cannot be processed.
  2. 2We send you the return address and instructions. We reply within 1–4 business days.
  3. 3Ship it back, tracked. Pack the item securely in its original packaging and send it with a tracked service. Return shipping is paid by you and the parcel is your responsibility until it reaches us.
  4. 4Refund. Once your return arrives and passes inspection we confirm the approval and refund your original payment method within 5 business days. Your bank may need a few extra days to show it.
Refused delivery or parcel not collected? No refund. Always accept your parcel and collect it in time. If a parcel is refused or left uncollected at the pickup point, we cannot provide a refund.

Good to know

  • Return shipping costs are always paid by the customer. We do not provide prepaid return labels.
  • Returns cannot be started before the item has been delivered. To cancel an order, receive the parcel first and then return it.
  • Refused or uncollected parcels are not refunded. If you refuse delivery or do not collect your parcel from the pickup point, we cannot provide a refund.
  • Personalised items and items marked as final sale cannot be returned.
  • Orders delivered to the United States or Canada: our outbound shipping and import costs, plus a €15 return fee, are deducted from change-of-mind refunds — see the refund policy for the exact terms.

Damaged, faulty or wrong item?

Email info@abcd-fashion.com within 14 days with your order number and photos of the item and the packaging. We will look at it straight away and agree the solution with you.

Start a return by emailRead the full refund policy

ABCD Fashion · Belgium. EU consumers have a statutory 14-day right of withdrawal; this page summarises how to use it. In case of any difference, the refund policy applies.